Cambodian Freelancers Terms of Service
Last update: December 2025
The following terms of service (these “Terms of Service”), govern your access to and use of the Cambodian Freelancers website, including any content, functionality and services offered on or through www.cambodianfreelancers.com (the “Site”) by Cambodian Freelancers Inc. (2967 Dundas St. W. #1077, Toronto, ON M6P 1Z2, Canada), referred hereto as “Cambodian Freelancers” “we” or “us” and “you” or “user” means you as a user of the Site.
Please read the Terms of Service carefully before you start to use the Site. By using the Site, opening an account or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree, on behalf of yourself or on behalf of your employer or any other entity (if applicable), to be bound and abide by these Terms of Service, Cambodian Freelancers Payment Terms, found here (“Payment Terms”), Cambodian Freelancers’ Community Standards, found here, and any additional standards, conditions, policies, guidelines and in-product disclosures (collectively, the “Terms”), which are incorporated herein by reference. You further acknowledge, you have read and understood our Privacy Policy, found here. If you do not want to agree to these Terms or the Privacy Policy, you must not access or use the Site. For more detailed policies surrounding the activity and usage on the Site, please access the designated articles herein.
Our Customer Support team is available if you have any questions regarding the Site or Terms. Contacting our Customer Support team can be performed by submitting a request to support@cambodianfreelancers.com.
IF YOU ARE A USER RESIDING IN THE UNITED STATES OR CANADA, PLEASE NOTE THAT THESE TERMS OF SERVICE CONTAIN AN AGREEMENT TO ARBITRATE ALL DISPUTES BETWEEN US AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR OTHER REPRESENTATIVE ACTION. SEE SECTION 16 BELOW.
Table of Contents
- Representations and Warranties
- Key Terms
- Overview (Main Terms, in a Nutshell)
- Sellers
- Buyers
- Orders
- User Conduct and Protection
- User Generated Content
- Ownership
- Disclaimer of Warranties
- Machine Translation
- Limitation on Liability
- Deactivate and Disable Account
- Security Features
- Disputes with Cambodian Freelancers
- General Terms
1. Representations and Warranties
This Site is offered and available to users who are at least 18 years of age and of legal age to form a binding contract. If you are under 18, you are not permitted to use the Site or the Cambodian Freelancers services.
The Site is available only to users who are not subject to any economic sanctions or trade restrictions imposed by the United States, Canada, European Union or any other applicable jurisdiction.
By using the Site, you represent and warrant that you meet all of the foregoing eligibility requirements. If you do not meet all of these requirements, you must not access or use the Site.
2. Key Terms
Buyers are users who purchase services on Cambodian Freelancers.
Custom Offers are exclusive proposals that a Seller can create in response to specific requirements of a Buyer.
Gig Extras are additional services offered on top of the Seller’s Gig for an additional price defined by the Seller.
Gig Packages allow Sellers to offer services in different formats and prices. Packages can include upgrades, which lets Sellers price their service for a basic price of over $1.
Gig Page is where the Seller can describe their Gig and the Gig’s terms, and the Buyer can purchase the Gig and create an Order.
Gig / Gigs / Services are services offered on Cambodian Freelancers, including via Custom Offer and Hourly Contracts.
Hourly Contract means an Order based on an hourly Custom Offer with an Hourly Rate.
Hourly Limit / Weekly Hourly Limit means the limit on the working hours per week defined in an Hourly Contract.
Hourly Rate means the rate per hour agreed between Seller and Buyer for an Hourly Contract.
Hourly Weekly Report / Weekly Report means the working hours reported by Seller on a weekly basis in connection with an Hourly Contract.
Order Page is where Buyers and Sellers communicate with each other in connection with an ordered Service.
Orders are the formal agreements between a Buyer and Seller, including orders via Gig Page, Custom Offer, and Hourly Contracts.
Sellers / Freelancers are users who offer and provide Services on Cambodian Freelancers.
Seller Page is where Sellers can include all of their information, present a portfolio of other works, and anything that could be helpful to Buyers.
3. Overview (Main Terms, in a Nutshell)
- Only registered users may buy and sell on Cambodian Freelancers. In registering for an account, you agree to provide us with accurate, complete and updated information regarding your business or personal details, and update such details as required, without undue delay. In addition, you must not create an account for fraudulent or misleading purposes. You are solely responsible for any activity on your account and for maintaining the confidentiality and security of your password. We are not liable for any acts or omissions by you in connection with your account.
- Sellers determine their pricing, at their sole discretion. Services on Cambodian Freelancers may be offered at a base starting price of US$1 and a minimum Hourly Rate of US$7.25. Cambodian Freelancers reserves the right to set a higher base starting price in certain categories.
- Buyers pay Cambodian Freelancers in advance to create an Order, as further detailed on the Payment Terms. For Hourly Contracts, eligible Clients pay once a week, every Monday, for the hours detailed in the Hourly Weekly Report (for more information, see the Hourly Contract section on the Payment Terms).
- For fees and payments please read the Payment Terms.
- Sellers must fulfill their Orders, and may not cancel Orders on a regular basis or without cause. Cancelling Orders will affect Sellers’ reputation.
- Users may not offer or accept payments using any method other than placing an Order through CambodianFreelancers.com.
- When purchasing on Cambodian Freelancers, Buyers are granted all rights for the delivered work, unless otherwise specified by the Seller on their Gig page or unless agreed otherwise between Seller and Buyer. Note: some Gigs charge additional payments (through Gig Extras) for Commercial Use License. See our “Ownership” and “Commercial Use License” sections below for more information.
- Cambodian Freelancers is a marketplace for digital services offered by Sellers. Buyers confirm they will engage all Sellers as independent contractors and will not exercise control over how they perform their work, nor provide supervision or direction on the manner or means by which the services are completed.
- Cambodian Freelancers retains the right to use all delivered work that the Buyer agreed to publish as part of a review or otherwise make public, for Cambodian Freelancers marketing and promotion purposes and/or other purposes relevant for the operation and function of the Site.
- We care about your privacy. You can read our Privacy Policy here.
4. Sellers
4.1 Basics
- Sellers create Gigs on Cambodian Freelancers to allow Buyers to purchase their services.
- Sellers may also offer Custom Offers. Eligible Sellers may also offer eligible Clients, Custom Offers on hourly basis as detailed below.
- For information about receiving payments, fees and taxes see the Payment Terms.
- Sellers may not promote their Gigs, Seller Page or any Cambodian Freelancers content via unauthorized advertising platforms that violate our terms.
- The Seller’s rating is calculated based on the reviews posted by Buyers. High ratings help build Seller reputation. In certain cases, exceedingly low ratings may lead to the suspension of the Seller’s account.
- Sellers must obtain a general liability insurance policy with coverage amounts that are sufficient to cover all risks associated with the performance of their services.
- If you declare yourself to sell on Cambodian Freelancers for purposes relating to your primary job or profession, you will be considered as a “Business Seller” and the following additional term will apply to you: (i) Upon creating a Gig, or upon our request, Business Sellers, will be required to submit the following information and documents to Cambodian Freelancers: (a) Name, address, telephone number and email address; (b) Copy of an identification document (e.g. identity card, passport) or other electronic identification as may be required by us; (c) Payment details; (d) Trade registration number or equivalent means of identification and the trade register in which the Business Seller is registered (if applicable); (e) Self certification by the Business Seller committing to only offer products or services that comply with applicable regulations; and (f) Upon our request, further appropriate documents that prove the information provided. (ii) If a Business Seller fails to provide this information and documents within a given reasonable deadline, Cambodian Freelancers may restrict or suspend the account.
4.2 Gigs
- Sellers are allowed to post active Gigs based on our platform policies.
- Gigs created on Cambodian Freelancers are User Generated Content.
- Gigs and/or users may be removed by Cambodian Freelancers from the Site for violations of the Terms, which may include (but are not limited to) the following violations and/or materials:
- Illegal or fraudulent services
- Copyright Infringement, trademark infringement, and violation of a third party’s terms of service reported through our Intellectual Property Claims Policy found here
- Adult oriented services, pornographic, inappropriate/obscene
- Intentional copies of Gigs
- Spam, nonsense, violent or deceptive Gigs
- Gigs misleading to Buyers or others
- Reselling of regulated goods
- Offering to prepare academic works on behalf of Buyers
- Low quality services or deliveries
- Promoting Cambodian Freelancers and/or Cambodian Freelancers Gigs through activities that are prohibited by any laws, regulations and/or third parties’ terms of service, as well as through any marketing activity that negatively affects our relationships with our users or partners.
- Gigs that are removed for violations mentioned above, may result in the suspension of the Seller’s account.
- Gigs that have been permanently removed for violations are not eligible to be restored or edited.
- Gigs may be removed from our listings due to violations of our Terms, poor performance, and/or user misconduct.
- Gigs may include website URLs to pre-approved URL-patterns contained within the Gig description and requirements box. Gigs containing websites promoting content, which violates Cambodian Freelancers’ Terms, will be removed.
- Gigs are required to have an appropriate Gig image related to the service offered. Sellers must deliver the same quality of service as shown on their Gig images. Recurring deliveries that don’t match the quality shown on the Gig images may lead to the Seller’s account becoming permanently disabled.
- Gigs may contain an approved Gig video uploaded through the Gig management tools available on Cambodian Freelancers, as further described here.
- Statements on the Gig Page that undermine or circumvent these Terms are prohibited.
- Eligible Gigs may set up Gig Packages to offer their services in structured formats with multiple price points for the selected Gig.
4.3 Gig Extras
- Gig Extras are additional services offered on top of the Seller’s Gig for an additional price defined by the Seller.
- Gig Extras may be removed for violations of our Terms. For specific terms, please see the Gigs section above for a list of services that violate our Terms. Gigs are subject to be removed due to violations found in Gig Extras.
- Services offered through Gig Extras must be related to the base service and part of the deliverables on the Order.
- Gig Extras may cover different categories of services that are components to a higher quality delivered service.
- Sellers have the option to extend the duration of an Order for each Gig Extra that is added to the Order. This is to cover the time needed to complete the extra service.
4.4 Seller Features
Cambodian Freelancers Sellers have access to several exclusive features that help customize the way their services can be offered.
Custom Offer
- Sellers can send Custom Offers addressing specific requirements of a Buyer.
- Custom Offers are defined by the Seller with the exact description of the service, the price and the time expected to deliver the service.
- Custom Offers are sent from the conversation page.
- Services provided through Custom Offers may not violate Cambodian Freelancers’ Terms.
Project Milestones
- Gigs and Custom Offers above $100 may include up to six project milestones, the minimum amount for each milestone is $50 and the project should include at least two milestones. Each milestone is paid and delivered separately in accordance with each Gig or Custom Offer’s description and timelines.
- Once a milestone is delivered and marked as completed, Buyers may choose to either continue with the Order and pay for the next milestone, or to stop the Order. If Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the Order under the next milestones will not start. A milestone will be automatically marked as complete if no acceptance or request for modification were submitted within 8 days after being marked as Delivered, however, in such case all further milestones will not start.
5. Buyers
5.1 Basics
- Cambodian Freelancers retains the right to use all delivered work that the Buyer agreed to publish as part of a review or otherwise make public, for Cambodian Freelancers marketing and promotion purposes and/or other purposes relevant for the operation and function of the Site.
- Services and AI generated content requested by Buyer must comply with Cambodian Freelancers Community Standards.
- When placing an Order on the Cambodian Freelancers platform you may only use funds that were obtained from legal sources and are not, directly or indirectly, connected to any unlawful or fraudulent activities.
- Please refer to the Payment Terms for making payments through the Site and to learn about fees and taxes.
5.2 Non Circumvention; Non Solicitation
- You may not offer or solicit (or accept any offer or solicitation from) Sellers to contract, engage, pay, or make payment outside of CambodianFreelancers.com site. In case you have been asked to violate this undertaking, use an alternative payment method or to receive services outside of CambodianFreelancers.com, please report it immediately to Customer Support at support@cambodianfreelancers.com.
- You acknowledge and agree that a violation of this non-circumvention and non-solicitation requirement is a material breach of these Terms and may lead to a permanent disabling of your account.
- If Cambodian Freelancers determines, at its sole discretion, that a Buyer has violated this undertaking, to the extent permitted by applicable law, the Buyer agrees to pay Cambodian Freelancers liquidated damages of US $10,000. Cambodian Freelancers may charge this amount from the Buyer’s Cambodian Freelancers Balance, payment method, or by invoice, and may recover reasonable expenses, including collection costs and attorney fees.
5.3 Recommendation System
We make personalized recommendations of content to our users in order to enhance the experience on Cambodian Freelancers. To learn more about Cambodian Freelancers’ Recommendation System, see here.
6. Orders
6.1 Basics
- Once payment is confirmed, your Order will be created. For Hourly Contracts, once payment of the Order Initiation Fee is confirmed the Order will be created.
- An Order is marked as Complete after it is marked as “Delivered” and then accepted by a Buyer. An Order will be automatically marked as “Complete” if not accepted and no request for modification was submitted within 3 days after the Order was marked as “Delivered”. The Buyer may extend such period by up to 5 additional days.
- For Hourly Contracts, a Weekly Report will be automatically marked as complete if not disputed within 72 hours after charging the Client’s payment method.
- A milestone (on an Order with milestones) is marked as “Complete” after it is delivered by the Seller and then accepted by the Buyer. A milestone will be automatically marked as “Complete” if no acceptance or request for modification were submitted within 8 days after being marked as Delivered, however, in such case the Order will stop and all further milestones will not start. Once a milestone is delivered and accepted, Buyers may choose to either continue with the Order and pay for the next milestone, or to stop the Order. If Buyer does not pay for the next milestone within 10 days of acceptance of previous milestones, the Order under the next milestones will not start. Please note that if you choose to stop future milestones, the current ordered milestone will not be cancelled.
6.2 Handling Orders
- When a Buyer places an Order, the Seller is notified by email as well as notifications on the Site while logged into the account.
- Sellers are required to meet the delivery time they specified when creating their Gigs or Custom Offer. Failing to do so will allow the Buyer to cancel the Order when an Order is marked as late and may harm the Seller’s reputation.
- Sellers must send completed files and/or proof of work when marking the Order as “Delivered”.
- The Deliver Work button may not be abused by Sellers to circumvent Order guidelines described in these Terms. Using the “Deliver Work” button when an Order was not fulfilled may result in a cancellation of that Order after review, affect the Seller’s rating and result in a warning to Seller.
- Users are responsible for scanning all transferred files for viruses and malware. Cambodian Freelancers will not be held responsible for any damages which might occur due to site usage, use of content or files transferred.
- Buyers may use the “Request Revisions” feature located on the Order Page while an Order is marked as Delivered if the delivered materials do not match the Seller’s description on their Gig Page or they do not match the requirements sent to the Seller at the beginning of the Order process.
- Cambodian Freelancers reserves the right to mark Orders as “completed” after a revision has been requested in cases where Buyers have not been responsive with their Sellers or if we recognize abuse of the Cambodian Freelancers Order system.
6.3 Hourly Contracts
- Eligible Buyers may engage eligible Sellers through Hourly Contracts, by accepting a Custom Offer that specifies the applicable Hourly Rate and estimated number of working hours (minimum of 8 hours).
- The Hourly Contract enters into force upon Buyer’s acceptance of the Custom Offer and payment of the Order Initiation Fee. For additional details about payment and billing, see the Payment Terms.
- Buyers may request that Sellers define a weekly Hourly Limit. If agreed, Sellers must include this in the Custom Offer. The Hourly Limit can be modified at any time via the Order Page, and such modification becomes effective immediately. However, if the Seller has already reported working hours during the same week, the updated Hourly Limit cannot exceed those already reported hours.
- Sellers must report their working hours promptly after performing the work. Reports must include sufficient information describing the services performed and may include relevant attachments to provide context. This information is shared with the Buyer and may be used by Cambodian Freelancers’ Customer Support in the event of a dispute.
- Sellers must also report their final hours and deliver the outcome of their work during the 24-hour notice period in the event of a pause or termination of the Hourly Contract.
- All working hours must be reported no later than Sunday at 23:59 UTC to be included in the applicable Weekly Report. Hours reported after this deadline will not be processed or paid.
- Sellers acknowledge and agree that they will not be paid for any hours that exceed the Hourly Limit or for hours that significantly exceed the original time estimation.
- Sellers are required to ensure all reported hours are accurate and complete, and reflect actual time worked under the Hourly Contract.
- Either Buyer or Seller may pause or terminate the Hourly Contract at any time, provided that a 24-hour prior notice is given through the Order Page.
- Buyers must pay the applicable amount based on the hours submitted and approved for the applicable billing cycle, subject to the Payment Terms.
- Buyers confirm and agree not to exercise any control, direction, or supervision over how the Seller performs the services. Buyers may define goals or deliverables, but the method of work shall be determined by the Seller.
- Any Hourly Contract with no activity for a continuous period of 3 months will be automatically terminated.
- Additional information about Hourly Contracts is available in Cambodian Freelancers’ Help Center for Buyers and for Sellers.
6.4 Reviews
- Reviews provided by Buyers are an essential part of Cambodian Freelancers’ rating system. To Learn more about Cambodian Freelancers’ review system, please see here.
- Reviews will not be removed unless there are clear violations of our Terms.
- To prevent any misuse of our review system, all reviews must come from legitimate and eligible orders, as further detailed here. Purchases arranged, determined to artificially enhance Seller ratings, or to abuse the Site, may result in a permanent suspension of all related accounts.
- Withholding the delivery of services, files, or information required to complete the Gig’s service with the intent to gain favorable reviews or additional services is prohibited. Sellers may not solicit the removal of feedback reviews from their Buyers through mutual cancellations.
- Once both Seller and Buyer have completed their reviews, or the applicable review period has passed, all posted reviews are made public.
- Work samples are added to a Seller assets on Cambodian Freelancers if the Buyer chooses to publish the delivery while providing a public feedback review, or in case of an AI-Generated Delivery – if the Buyer chooses to allow others to see it.
7. User Conduct and Protection
Cambodian Freelancers enables people around the world to create, share, sell and purchase nearly any service they need at an unbeatable value.
Cambodian Freelancers maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of Cambodian Freelancers. This section relates to the expected conduct users should adhere to while interacting with each other on Cambodian Freelancers.
To report a violation of our Terms, User Misconduct, or inquiries regarding your account, please contact our Customer Support team at support@cambodianfreelancers.com.
7.1 Basics
- Requesting or providing email addresses, third party messaging applications, telephone numbers or any other personal contact details to communicate outside of Cambodian Freelancers in order to circumvent or abuse the Cambodian Freelancers messaging system or Cambodian Freelancers platform is not permitted.
- Any necessary exchange of personal information required to continue a service may be exchanged within the Order Page.
- Cambodian Freelancers does not provide any guarantee of the level of service offered by Sellers to Buyers. You may use the dispute resolution tools provided to you in the Order Page.
- Cambodian Freelancers does not provide protection for users who interact outside of the Site.
- All information and file exchanges must be performed exclusively on the Site.
- Rude, abusive, or improper language, and violent or threatening messages will not be tolerated and may result in an account warning or the suspension/removal of your account.
- You undertake not to discriminate against any other user based on gender, race, age, religious affiliation, sexual orientation or otherwise and you acknowledge that such discrimination may result in the suspension/removal of your account.
- Users may not submit proposals or solicit parties introduced through Cambodian Freelancers to contract, engage with, or pay outside of Cambodian Freelancers.
7.2 Orders
- Users with the intention to defame competing Sellers by ordering from competing services will have their reviews removed or further account status related actions determined by review by our Trust & Safety team.
- Users are to refrain from spamming or soliciting previous Buyers or Sellers to pursue removing/modifying reviews or cancelling Orders that do not align on Order Cancellation or Feedback policies.
7.3 Gigs & Seller Page
- Sellers warrant that any content included in their Services, Gig Page and Seller Page, is original work conceived by the Seller and does not infringe any third party rights, including, without limitation, copyrights, trademarks or service marks. In the event that certain music or stock-footage media are incorporated within the Service, Gig Page or Seller Page, Sellers represent and warrant that they hold a valid license to use such music and/or footage and to include them in the Gigs.
- Users may report Gigs or Services, that may be in violation of Cambodian Freelancers’ Terms based on the reported Gig’s replicated similarity to pre-existing services (copycat Gigs) through our reporting system or to Customer Support.
- Cambodian Freelancers will respond to clear and complete notices of alleged copyright or trademark infringement. To learn how to report IP violations click here. If you are reporting copyright or trademark infringement, see our designated Intellectual Property Claims Policy here.
7.4 Reporting Violations
If you come across any content that may violate our Terms and/or our Community Standards, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms. All cases are reviewed by our Trust & Safety team. Our decision, among others, may rely on the information that you provided to us. To protect individual privacy, the results of the investigation are not shared. You can review our Privacy Policy for more information. Any misuse of our reporting system, as further detailed here, may result in a restriction or a permanent suspension of the related accounts.
7.5 Violations
- Users may receive a warning to their account for violations of our Terms or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user’s email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can result in your account being placed on hold from progress, affect your eligibility sell on the platform, or to certain benefits and tools, remove your Gigs from our listings or lead your account to becoming permanently disabled.
- If we have taken action against a user’s account or a Gig(s), for the violation of our Terms, we will send the user an email explaining the reasons and basis for such actions as well as their options regarding an additional review. For more information see our Notices and Appeals section.
Non-Permitted Usage
- Adult Services & Pornography – Cambodian Freelancers does not allow any exchange of adult oriented or pornographic materials and services.
- Inappropriate Behavior & Language – Communication on Cambodian Freelancers should be friendly, constructive, and professional. Cambodian Freelancers condemns bullying, harassment, and hate speech towards others. We allow users a medium for which messages are exchanged between individuals, a system to rate orders, and to engage on larger platforms such as our Community Forum and Social Media pages.
- Phishing and Spam – Members’ security is a top priority. Any attempts to publish or send malicious content with the intent to compromise another member’s account or computer environment is strictly prohibited. Please respect our members privacy by not contacting them with offers, questions, suggestions or anything which is not directly related to their Services or Orders.
- Privacy & Identity – You may not publish or post other people’s private and confidential information. Any exchange of personal information required for the completion of a service must be provided in the Order Page. Sellers further confirm that whatever information they receive from the Buyer, which is not public domain, shall not be used for any purpose whatsoever other than for the delivery of the work to the Buyer. Any users who engage and communicate off of Cambodian Freelancers will not be protected by our Terms of Service.
- Authentic Cambodian Freelancers Profile – You may not create a false identity on Cambodian Freelancers, misrepresent your identity, create a Cambodian Freelancers profile for anyone other than yourself (a real person), or use or attempt to use another user’s account or information; Your profile information, including your description, skills, location, etc., must be accurate and complete and may not be misleading, illegal, offensive or otherwise harmful. Cambodian Freelancers reserves the right to require users to go through a verification process in order to use the Site (whether by using ID, phone, camera, register excerpts, documents, etc.).
- Intellectual Property Claims – Cambodian Freelancers will respond to clear and complete notices of alleged copyright or trademark infringement, and/or violation of third party’s terms of service. Our Intellectual Property claims procedures can be reviewed here.
- Fraud / Unlawful Use – You may not use Cambodian Freelancers for any unlawful purposes or to conduct illegal activities, including to bypass economic sanctions or trade restrictions imposed by the United States, Canada, European Union or any other applicable jurisdiction.
Abuse and Spam
- Multiple Accounts – To prevent fraud and abuse, users are limited to one active Cambodian Freelancers account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Cambodian Freelancers community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations of Cambodian Freelancers’ Terms may be a cause for permanent suspension of all accounts.
- Targeted Abuse – We do not tolerate users who engage in targeted abuse or harassment towards other users on Cambodian Freelancers. This includes creating new multiple accounts to harass members through our message or ordering system.
- Selling Accounts – You may not buy or sell Cambodian Freelancers accounts.
7.6 Disputes and Cancellations
We encourage our Buyers and Sellers to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the Site, users can contact Cambodian Freelancers’ Customer Support department for assistance at support@cambodianfreelancers.com. For more information about disputes, Order cancellations and refunds please refer to the Payment Terms.
7.7 Content Moderation, Notices and Appeals
- Cambodian Freelancers is generally not obligated to proactively check the content posted by users for its legality or compatibility with Terms. We are nonetheless entitled to carry out voluntary checks on our own initiative to identify and determine illegal or incompatible content and to take appropriate measures. We may take appropriate actions if we find, or are notified of, a violation of the Terms. For more information on our content moderation processes, see here.
- If Cambodian Freelancers takes action concerning you, your account or content, you can file a complaint against this decision. You may also file a complaint if you disagree with our decision following a notice you submitted. In both cases, the deadline for submitting a complaint is six months following the notification of the respective decision to you. You may file a complaint by contacting our Customer Support. Please explain in your complaint why you believe we should reverse our decision.
- We will handle complaints in a timely, non-discriminatory, diligent, and objective manner and will reverse our decision if we come to the conclusion that it has been taken erroneously.
- If your place of establishment or location is in the European Economic Area (EEA), you may select an out-of-court dispute settlement body that has been certified in accordance with Art. 21 (3) of the EU Digital Services Act (“Dispute Settlement Body”) to resolve disputes relating to our decisions concerning content you uploaded or notices you submitted, including complaints that our internal complaint-handling system did not resolve.
- We reserve the right to refuse to cooperate with the selected Dispute Settlement Body if: (i) the respective dispute has already been resolved or is already subject to an ongoing procedure before the competent court or before another competent Dispute Settlement Body; or (ii) the six-months period from notification of our decision to you has expired without you filing a complaint through our internal complaint-handling or addressing the Dispute Settlement Body.
- The decisions of Dispute Settlement Bodies are not binding on either party.
7.8 Proprietary Restrictions
The Site, including its features, general layout, look and feel, design, information, content and other materials available thereon (other than UGC), and all intellectual property rights related to it are exclusively owned by Cambodian Freelancers. Cambodian Freelancers® and related marks are all registered trademarks owned exclusively by Cambodian Freelancers Inc. Users have no right, and specifically agree not to do the following with respect to the Site or any part, component or extension of the Site (including its mobile applications and including any third party component or technology used to operate the Site or any of its features): (i) copy, transfer, adapt, modify, distribute, transmit, display, create derivative works, publish or reproduce it, in any manner; (ii) access it, or use any delivery, in order to develop or build similar or competitive products or features, seek to acquire any ownership interest or license, sell, transfer, time-share, or lease it (or attempt any of the foregoing); (iii) reverse assemble, decompile, reverse engineer or otherwise attempt to derive